Frequently asked questions

Kitchen and dining essentials for Australian homes, arranged in 10 departments: Cookware, Bakeware, Kitchen Utensils & Gadgets, Small Appliances, Kitchen Knives, Dining & Entertaining, Glassware & Drinkware, Coffee & Tea, Storage & Organisation, and Bar & Wine.

We look for pieces that are built for daily use, easy to care for and suited to the way Australians cook and entertain. Our How we choose our range page explains what we look for in more detail.

Check the product page for induction compatibility. A quick test at home: if a fridge magnet sticks firmly to the base of a pan you already own, that material works on induction.

Each product page lists the care instructions from the manufacturer, including whether pieces are dishwasher-safe, microwave-safe or oven-safe. If the page does not say, send us a message first and we will find out.

Our Care guide covers cast iron, stainless steel, non-stick, timber and bamboo, copper, ceramics and knives, with simple cleaning and storage steps for each.

Some products include a manufacturer's warranty, with the details listed on that item's page or included in the box. Any warranty is in addition to your rights under the Australian Consumer Law.

Product pages list dimensions in centimetres and capacities in litres or millilitres wherever the manufacturer provides them. Measure your cupboard, benchtop or oven first, and email us if a measurement you need is missing.

Choose Add to cart on any product, then open your cart and press Check out. Fill in where it should go and how you would like to pay, confirm, and a confirmation email arrives shortly afterwards.

Guest checkout works perfectly well. Creating an account is optional and simply lets you see past orders together.

Confirmation emails sometimes land in junk or spam. If yours is not there either, write to homecuisvera@gmail.com, giving the name and email entered at checkout, and we will look it up.

Changes and cancellations are possible until dispatch. Send us your order number quickly. Already on its way? No problem: once it arrives, the free 30-day return covers it.

Checkout lists every payment option open to you. Our checkout provider processes payments securely, and full card numbers are never visible to us.

Yes. All prices are in Australian dollars and include GST, so there is nothing extra to pay at checkout.

Yes. WELCOME10 gives 10% off your first order when entered at checkout, once per customer.

Your order confirmation email shows the GST-inclusive total. If you need a separate tax invoice, email us with your order number.

Nothing. Standard delivery is free on every order Australia-wide, with no minimum spend.

We prepare orders in 1–3 business days. Once dispatched, delivery takes 5–10 business days.

Yes, and delivery is free there too. Regional and remote addresses, including parts of WA, NT, TAS and outback areas, can take longer than 10 business days.

A tracking number reaches your inbox on the day your order is dispatched. Our Track your order page explains what each tracking update means.

Updates often go quiet for a day or two as parcels travel between depots. After three business days with no change, send us your order number and we will chase the carrier.

Not at the moment. We deliver within Australia only.

Bigger orders can be split across several parcels, each tracked separately, at no added cost.

You have 30 days from delivery to return unused items in their original packaging, free of charge. A prepaid label is included, and no reason is needed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Write to homecuisvera@gmail.com, telling us your order number and what is coming back. Within 1 business day you will receive a prepaid label and short instructions.

No. Return postage is free for every return requested within 30 days of delivery.

Refunds go back to your original payment method within 10 business days of your return reaching us. Some banks need a couple of extra days to display it.

Send us the order number plus a photo. We organise a free return and a repair, replacement or refund in line with the Australian Consumer Law, even after the 30 days.

Send the original back for a refund, then order the version you prefer. The new order ships free as usual.

Yes. Send us the order number printed on the packing slip; the free 30-day return applies, and the money goes back to whoever paid.

Email homecuisvera@gmail.com. We answer every email within 1 business day (Monday to Friday, AEST). Support is by email only.

Tap the person icon in the header and type your email address. A one-time code is emailed to you for signing in, so there is no password to remember.

Your details are used to fulfil and deliver orders, help when you contact us and, with your permission, email our newsletter. We handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we never sell it.

Every marketing email ends with an unsubscribe link; one click is enough. We only send marketing emails with your consent, in line with the Spam Act 2003. Order and delivery emails will still arrive for orders you place.

No. Cuisvera is an online-only store, and all of our customer support happens by email.