Shipping policy

Last updated: 3 November 2026

Free standard delivery, every order

Standard delivery is free on every order Australia-wide, with no minimum spend. There is no delivery surcharge at checkout, and every parcel is sent with tracking. We deliver to street addresses in every Australian state and territory. If a carrier cannot deliver a particular item to a PO Box or parcel locker, we will email you before dispatch to arrange another address.

How long delivery takes

Step	Usual timeframe
Order preparation: we check, pack and lodge your parcel	1–3 business days
Delivery once your order has been dispatched	5–10 business days
Regional and remote areas (parts of WA, NT, TAS and the outback)	Can take longer than 10 business days

Business days are Monday to Friday, excluding national and state public holidays. Orders placed on a weekend or public holiday begin processing on the next business day. Peak periods such as the lead-up to Christmas, and severe weather events, can add a few days.

Tracking your parcel

As soon as your order is dispatched, we email you a tracking number and a link to follow it. If the tracking has not moved for three business days, write to homecuisvera@gmail.com with your order number and we will chase it with the carrier for you.

If we expect a delay

If we cannot dispatch your order within 1–3 business days, we will email you with a new expected date. You can then choose to wait or cancel the order for a full refund to your original payment method.

Orders sent in more than one parcel

A bigger order may be split across two or more parcels. Each one gets a separate tracking link, there is no added cost, and we tell you when each part leaves us.

Prices

All prices are in Australian dollars and include GST. Because delivery is free, the total shown at checkout is the total you pay.

Missing, damaged or incorrect parcels

Tracking shows delivered but there is no parcel? Have a look with neighbours, building management and any safe-drop spot you chose, then let us know quickly so we can open an investigation with the carrier. If an item turns up damaged, faulty or different from your order, send us photos showing both the item and its box. You will get a replacement or a full refund, and returning the item costs you nothing.

Changing your delivery address

Please double-check your address at checkout. We can update it until your order is dispatched, so email us as early as possible. Should a parcel be returned to us because it could not be delivered, we get in touch to send it again free or give you a full refund.

Delivery area

Cuisvera delivers to Australian addresses only at this stage.

Questions

Email homecuisvera@gmail.com. We answer every email within 1 business day (Monday to Friday, AEST).