Track your order
On the day your order is dispatched, we email you a tracking number and a link to the carrier's tracking page. We prepare orders in 1–3 business days, and delivery then takes 5–10 business days. Regional and remote addresses, including parts of WA, NT, TAS and outback areas, can take longer.
What the tracking statuses mean
- Label created or awaiting lodgement: your parcel is packed and waiting for the carrier to collect it.
- In transit: your parcel is moving through the carrier's network. Updates can pause for a day or two between depots.
- Out for delivery: your parcel is on the delivery vehicle today.
- Awaiting collection: the carrier could not leave it, so it is waiting at a nearby collection point. Check your email or the tracking page for where.
- Delivered: the carrier has delivered your parcel.
If something is not right
- No tracking email after 3 business days? Check your spam folder, then email us.
- Tracking unchanged for 3 business days? Email us and we will contact the carrier.
- Marked as delivered but not there? Check with neighbours and any safe-drop spot, then email us so we can start an investigation.
Email homecuisvera@gmail.com with your order number. We answer every email within 1 business day (Monday to Friday, AEST). Signed in? Your order status is also shown in your account.
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